Frequently Asked Questions
Everything you need to know about your Due West experience.
What is your return policy?
We offer a 14-day return window for all unworn items with original tags attached. Please note that certain limited-edition releases and sale items may be marked as final sale.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the country. International shipping times vary by location but generally range from 7-14 business days.
Are the products on Due West authentic?
Absolutely. Due West is an authorized retailer for every brand we carry. All products are guaranteed 100% authentic and sourced directly from the designers.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of placement by contacting our support team.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific delivery address.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.