Returns & Exchanges
At Due West, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return window for all unworn apparel and accessories. Please ensure items are returned in their original condition with all designer tags attached to qualify for a full refund.
Initiate Your Request
Log into our online returns portal using your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully pack your items in their original packaging and include the printed return authorization slip inside the box.
Ship Your Return
Attach the provided prepaid shipping label to the outside of your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing